Terms and conditions

Last updated: 13 November 2026

These terms apply to all orders placed on personalizedpetportrait.com. The seller is Lumond GmbH, Kolonnenstraße 8, 10827 Berlin, Germany (see Imprint).

1. What we sell

Personalized portraits of your pet, made with AI from a photo you upload, as a digital file or printed on canvas, framed canvas or poster. Your order is made from the preview you chose: we create a high-resolution version of it. Because this step adds fine detail, small details such as individual hairs or spots can differ slightly from the preview; composition, style, colours and your pet stay the same. Printed colours can also differ slightly from your screen.

2. Your photo

You confirm that you have the right to use the photo you upload. Upload photos of people only for scenes made with people, only of yourself or of people who have agreed, and of children only if you are their parent or guardian. We may refuse photos that are unsuitable.

3. Prices and payment

Prices are shown in the currency of the site you order on and include VAT where it applies. Shipping is free; express delivery, where offered, costs extra and is shown before you pay. Where a Regular and a Member price are shown, the Member price applies once you have joined as a member (free, with your email address), otherwise the Regular price. Payment is due when you order.

4. How you order and when the contract is made

You upload a photo, choose a style, product and size, accept these terms and continue to the secure checkout of our payment provider Stripe. There you enter your email, delivery address (for prints) and payment details and can check and correct everything before you click the pay button. By clicking it you place a binding order. The contract is concluded when your payment is completed. We confirm your order by email with its details.

The contract language is the language of the site you order on. We store the order details; you receive them in the confirmation email, and these terms are always available on this page.

5. Delivery

Digital files are available to download shortly after payment. Prints are produced to order and usually arrive within 5 to 12 working days, depending on the destination.

6. Right of withdrawal

Our portraits are made to your personal specification from your own photo. Under Section 312g(2) no. 1 BGB and Article 16(c) of the EU Consumer Rights Directive, the right of withdrawal does not apply to such goods. For digital files, before checkout you expressly agree that we start delivering immediately after payment and confirm that you know you lose your right of withdrawal once delivery has started (Section 356(5) BGB). We confirm this in your order email.

7. Damaged or faulty prints

If a print arrives damaged or misprinted, email a photo of it to hello@personalizedpetportrait.com within 14 days and we will replace it free of charge. Your statutory warranty rights remain unaffected.

8. Use of your portrait

You may use your portrait for any personal purpose. We may not use your photo or portrait for advertising without your separate permission.

9. Law

German law applies, without prejudice to the mandatory consumer protection rules of the country where you live.